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Frequently asked questions

Browse common questions by topic. If you need anything else, contact our team directly.

Booking & stay

Reservations, check-in details, and what to expect during your stay.

Contact us

Ask your questions.

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How can I pay?
Card payment is preferred for stays, extras, and city tax; major international cards are accepted. Cash payment is possible in CZK and EUR.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
When is reception available?
Reception is available daily from 7:00 to 19:00. If you expect a later arrival, contact the hotel in advance so check-in can be arranged.

Rooms & amenities

Room comfort, amenities, and daily housekeeping details.

Is Wi-Fi included?
Free high-speed Wi-Fi is available throughout the property.
Is smoking allowed?
The entire property is non-smoking.
Do rooms have heating and air-conditioning?
All rooms include individual climate control with both heating and air-conditioning.
How is housekeeping handled?
Rooms receive daily service. Linens are changed every third day unless you request more frequent changes.
Can I bring pets?
Pets may be accommodated on request for a fee of EUR 20 per stay, subject to the current property policy.

Location & transport

How to get around Prague and practical arrival information.

Which public transit is closest?
Malostranská (metro line A) and nearby tram stops in Malá Strana are the most practical options; tickets can be purchased at metro stations, at stops, or directly on trams and buses via contactless terminals.
How far are the main sights?
Prague Castle is within walking distance, and Charles Bridge, the Old Town, and key Malá Strana sights are all easy to reach on foot.
Is parking available nearby?
The hotel does not have on-site parking. Nearby garage parking can be reserved in advance via Mr. Parkit or another local provider.
Can you help with airport or station transfers?
Yes - contact reception to arrange a private transfer from the airport or station.

Policies

Key property policies to help you plan confidently.

Is smoking allowed?
The entire property is non-smoking.
How is housekeeping handled?
Rooms receive daily service. Linens are changed every third day unless you request more frequent changes.
Can I bring pets?
Pets may be accommodated on request for a fee of EUR 20 per stay, subject to the current property policy.

Payments

Accepted payment methods and payment-related details.

How can I pay?
Card payment is preferred for stays, extras, and city tax; major international cards are accepted. Cash payment is possible in CZK and EUR.